Customer success

Delivering exceptional experiences for partners & customers

Our customers in their own words

Digital Sales Workplace gave us the opportunity to centrally manage a network of hundreds of websites for our dealers, across multiple European countries and different languages. Since then we are able to centrally manage the look & feel of all these websites and selected content areas, while dealers can freely manage their own content and pages. Our Regional marketing activities now automatically cascade to all countries and dealers in an absolutely consistent manner, saving us money and effort.
__ Karine Roubaud, Director Marketing & PR, Selected Market Groups Mazda Europe
We recently had an intensive workshop focused on incadea.dms solutions like Web Service Planner, Time Control, Service KPI and other functionalities. Axess is trying hard to build a customer-centric business with incadea being at the heart of its operations. We have mastered the product to a level where our limitations were becoming quite obvious, and this workshop has opened the doors for new possibilities.
__ Amit Caleechurn, ICT Manager, Axess
We recently went live with incadea Web Service Planner and we are fully satisfied with this web based application, which is integrated with incadea.dms. This enables a simple and fast service booking process with accurate real-time data. With Web Service Planner we have access to the whole workshop utilization in one simple view as well as we can quickly react on unforeseen scheduling issues. Thank you so much for doing a great job and for on-time delivery. It’s been great working with you!
__ Lizzy Vaassen, Communication & Marketing Manager, Groep JAM NV Hasselt
As the world-renowned solution provider, incadea has a rich experience in solution development and implementation. We are confident that this Cloud-based solution will improve the management and optimization of our internal resources to the next level and bring the best service to our customers.
__ Emma Liang, COO, Pagani Great China
Our vision for this project was to be the first VW importer to implement incadea V7, to achieve a benchmark implementation project and to minimize disruption on the go. We would not have done that without such an experienced expert and dedicated project team from incadea New Zealand.
__ Glynn Tulloch, Group General Manager, European Motor Distributors Limited
In the beginning I never believed a project of this magnitude could be delivered within the committed timeframe with good quality. incadea has done it, professionally executing full deployment on schedule and on budget, something never seen before in my professional life of over 30 years.
__ Ronnie Marais, Director, Audi Volkswagen Taiwan
incadea.dms enables dealers to increase customer satisfaction as it helps us make the most out of our data, that is key to understand our customers and their needs. I would definitely recommend incadea to other companies, we have had a good experience with the organisation.
__ Henk Visscher, Owner & Director, Visscher Autogroep
Toyota Caucasus chose incadea due to its proposed technology, which occupies a leading position in the market, as well as the undeniable experience of working with the dealership. The fact that incadea is present all over the world, plays an important role for our dealerships, our network is spread along different countries of the Caucasus and Central Asia.
__ George Tsiramua, IT Development Manager, Toyota Caucasus & Central Asia
We recently went live with incadea.dms and are very happy with the solution. incadea.dms is a modern solution with a user-friendly interface and aligns with the Automotions Peugeot vision. The platform Microsoft Dynamics offers many opportunities for expansion and we are flexible in the way we want to set up our processes. The connection between incadea.dms and our BI solution enables us to gain insights regarding revenue targets and goals on a daily basis, or even more frequently.
__ Peter Baan, Director Aftersales, Automotions Peugeot
The most positive part of our cooperation with incadea was the excellent attention and support we received, starting with the training provided by highly qualified personnel to all areas of the company. With the new efficient, role-tailored and secure DMS, Autofin now has the capability to work as one multi-branded group, as one team.
__ Jaime Cortes, Brand Manager, Grupo Autofin México
Through the implementation of the incadea DMS we were able to solve critical issues and at the moment comprehensive information is available which can be validated in each of the modules of the system.
__ Alberto Erandi, CFO, Autolider Ecuador
incadea is an excellent robust system, intuitive and adaptable to any size of dealer or dealer chain, for technical and end-users. It is a comprehensive solution, including all the interfaces required by the car manufacturer and meeting all the standards of the brand.
__ Ricaldo Balseca, Administrative and Financial Manager, Autolider Ecuador
The project was fully managed by incadea Netherlands and there was an outstanding job of structuring the whole process. We agreed relatively quickly that we would split the project into three phases. I like to work with defined structures and clearly delineated elements.
__ Robert Eppingbroek, Financial Director, Henri & Herman
It became crucial to have integrated IT systems in order to lead up to the sale and continue the relationship with the customer even after. An integrated solution is necessary for many aspects of our business, ranging from CRM to pre-financing a new vehicle, accounting and after-sales service.
__ Davide Ridolfi, Owner & Sales and Marketing Manager, Automagenta
Automagenta is going through a business growth phase both from a structural as well as an organizational point of view. We realized that we needed a solution that would allow us to track our business 360 degrees. We needed a system for the long-term and incadea was considered the most adequate solution. Incadea offers us a comprehensive, integrated, but flexible solution suitable to our needs.
__ Federico Cubaiu, Internal Control and Customer Satisfaction Manager, Automagenta
We know that for a daily usage, vehicle sales, service, the system provides many options to improve our business with additional integrations with PSA Group applications we have the ability to follow the customer cycle and generate campaigns, recalls towards all our customers and prospects. The analytics that we get from the whole dealership activities is a real plus in managing our business!
__ Olivier Thomas, COO, SVS Motors
As one of the most famous companies in the information technology area, incadea has extensive experience in creating and implementing incadea IMS - industry solution for the automotive business. We are confident that the system developed by incadea team for us will improve interaction with a dealer network quality and efficiency.
__ Liu Liying, Deputy General Director, Haval Motor Rus
We have decided to collaborate with incadea and appoint incadea.myengine as a DMS solution for own retail in the country. We selected incadea based on its market-leading technology and unrivalled expertise within the automotive retail sector. We are confident that incadea DMS will provide Daimler dealers with the right tools to stay ahead of the industry trends and requirements, and provide our customers with an exceptional sales experience.
__ Alejandro Trujillo, CFO, Daimler Colombia
This partnership will allow us to better answer to retailers’ needs to capture the expected growth of the tire and car service business in China over the next several years in our TYREPLUS franchise network. incadea has a great reputation for delivering sustainable technology solutions that help retailers to manage better their operations locally and across the region.
__ Pascal Roche, Commercial Director, Michelin China
PSA PEUGEOT CITROËN has decided to collaborate with incadea and appoint incadea.myengine as a global DMS solution to cover Peugeot and Citroën Automobiles networks methods and business processes as well as integration to "PSA Central Systems" that supports these methods. PSA seeks to provide for its Automobiles Peugeot and Automobiles Citroën networks, the best possible complementarity between the DMS and its in-house information systems for our dealers around the world, with 2 stakes: satisfy our clients and maximize the dealers' profitability.
__ Phillipe Uny, Director Information System for Sales and Marketing, PSA Peugeot Citroën

Case Studies

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