Service is possibly the one area where it is absolutely critical to optimize operations. Every minute counts if you want improved utilization and productivity, along with loyal, happy customers. With aftersales becoming an increasingly important source of revenue, you definitely need to get in the driver’s seat by using a dealer workshop management system!

incadea.dms supports all service roles in getting the job done efficiently while generating additional revenue by picking up on deferred service quotes and open jobs.


Customer Service

Provide outstanding service to your customers through personalized and proactive communication, transparency, and efficiency. Generate more revenue through active reception.

  • Boost your capacity and manage more customer appointments with fewer people with the help of multiple tools to improve reception and handover tasks.
  • Personalize customer experience by having a full overview of the customer’s and vehicle’s service history—all in one place.
  • Upsell effectively through active reception: save postponed jobs, plan follow-up activities and future customer appointments, and reach out to the customer proactively.

Service Management

Manage your resources in the most efficient way, evaluate the performance of your aftersales department based on real-time data, and make informed decisions.

  • Generate additional revenue by performing targeted service campaigns and conveniently handling and upselling warranty and service contracts.
  • Conveniently handle various makes within one application and sell OEM service products such as labor, service packages, and external services.
  • Stay up to date and control your business better with the help of numerous real-time reports.

Online Appointment Booking

incadea's Online Appointment Booking (OAB) provides seamless integration between OEM, dealer, or 3rd party online booking systems and incadea.dms Workshop Resource Management. It allows customers to check the availability of resources and book service appointments online. OAB is part of a robust incadea API solution with modern architecture that follows the highest security standards and data control.

Your benefits Online Appointment Booking:

  • OAB API is a part of incadea.dms Workshop Resource Management solution covers the complete online booking process:
    • finding the nearest dealer
    • selecting desired services
    • picking a free timeslot till final appointment confirmation
    • to modify a scheduled appointment, you can cancel or reschedule it
  • OAB API is end-to-end integrated with Web Service Planner, providing real-time resource availability and capacity data, considering the current workshop load.
  • Besides booking services, OAB includes options to select preferable service advisors and mobility vehicles in prearranged time slots where dealers can steer customers to book service appointments.

Web Service Planner

Refine your service appointment planning and scheduling processes, allocate resources, and analyze aftersales performance based on precisely calculated KPIs.

  • Become data-driven: see work in progress and measure mechanics’ efficiency and prioritize and assign tasks based on real-time information and the mechanics’ skill set.
  • Maximize resources utilization by making sure your workshop is fully booked and assigning tasks in the most efficient way.
  • Optimize workshop planning through real-time overview of jobs in progress in the workshop, fill available capacities with additional jobs, and plan courtesy cars.

Web Service Assistant

Mechanics and technicians need straightforward mobile data access and specialized tools to perform work remotely and efficiently in the digital era. Our new Add-On is the solution for that.

Key product facts:

  • Add-On for Mobile Service.
  • Web-Based Role Center for technicians made for tablets.
  • Advanced Customer and Vehicle search capabilities.
  • Available integration with a specific third-Party company for License Plate recognition functionality.
  • Consistent workflow with the following common incadea.dms service-related functions.
    • Create, Update Mobile Service Orders, service jobs, and further details.
    • Create, Update Customer/Vehicle Data, GDPR compliant
    • Access to Vehicle Service History & Service Remarks
    • Maintain Vehicle Appointments
    • Quick overview of upcoming service appointments
  • Ability to enable the Vehicle Health Check (VHC) functionality within the Vehicle Reception App.
  • New flexible UI pages approach.

Vehicle Reception App with integrated Vehicle Health Check (VHC)

Take another step in the digitalization service process with our new mobile application supported with AI-Powered License Plate Recognition.

Key Product facts:

  • Effectively support digital Vehicle Reception process for service advisors.
  • Defeat administrative efforts, give time and focus on customer care and upsell opportunities.
  • Vehicle Health Check (VHC) contains customizable checklists for different vehicle types (a car, a truck, or a van).
  • Vehicle Health Check (VHC) is integrated with Dealer Management System (DMS).

End Customer Notification (ECN) for Customer Approval Requests

When repairing a vehicle, an End Customer Notification (ECN) is sent to obtain approval for any additional service jobs found. The Vehicle Reception App (VRA) and ECN simplify the Vehicle Health Check (VHC) process, making approving service jobs or findings easier.

Your benefits for Customer Approval request. 

  • Streamline the VHC process.
    • VHC findings added to service order as new jobs, presented on ECN for customer approval.
  • Ensure the efficient approval process.
    • ECN empowers customers to approve or decline service job requests, with service advisors receiving direct notifications for swift service updates.
  • Speed up the service repair process.
    • The Service Advisor can assign service jobs to the technician upon customer approval. ECN helps simplify the process by updating customers about additional service jobs and allowing them to approve at their convenience.


Web Time Clock

Achieve service excellence through a fast and straightforward service clocking process with accurate real-time data. We revolutionize user experience with another unique tool from our product portfolio.

Key Product facts:

  • Web Time Clock secure time clocking is straightforward and intuitive.
  • Completely sync with Workshop Resource Planning (Web Service Planner) and Web Presence Board. 
  • Web-based workshop tool optimized for desktops and tablets.
  • One screen fully integrated with Dealer Management Solution (DMS).
  • A part of the Time Control add-on.

Web Presence Board

Our Web Presence Board, part of Time Control Add-On, offering a clear overview of the employee status, such as absence and presence, and their time clocking status on customer orders.

Key Product facts:

  • Web-based workshop tool optimized for large screens.
  • Employee status and presence at the workshop.
  • Current time clocking status on customer orders.
  • One screen fully integrated with Dealer Management Solution (DMS).

Tire Hotel

incadea Tire Hotel Add-On is a solid solution that can quickly assist dealerships with the tire storage process while using the incadea.dms functionality more effectively. It enables the handling of flexible warehouse facilities across defined companies, locations, areas, and bins with barcode labels enabled. 

Key Product facts:

  • It is fully integrated with the service area and add-ons, such as the Web Service Planner (WSP) and Vehicle Reception App with VHC.
  • It comprehensively covers the service workflows of storage, retrieval, and tire change using a single page named Tire Hotel Order.
  • Integration with autoscan enables mobile updating of tire data in Tire Hotel Orders, including thread depths, damages, and photos. Dealers can quickly pick tires for the next service appointments scheduled in WSP.
  • Tire Hotel assists dealers in performing marketing campaigns more precisely with timely customer communications. 

Revolutionize Your Workshop Resource Management with Powerful incadea.dms add-ons.

Time Control

Utilize your resources to the fullest, understand your team’s skill set and productivity, have a clear overview of current jobs in the workshop, and plan accordingly.

Vehicle Damage Calculation

Integration of the Audatex interface into the core of incadea.dms allows the use of this damage calculation system in all markets.

Liquid Dispenser Integration

Liquid Dispenser integration module for incadea.dms allows bi-directional transaction exchange between incadea.dms Service Order and devices used in dealerships to store and dispense any fluid-like motor oil, coolant, windshield wipers fluid.

EPC Microcat Interface and OEM-specific EPCs

incadea.dms supports the interface to Microcat (electronic parts catalog) and OEM-specific electronic parts catalogs. These allow you to add parts into a shopping basket and send the added parts for further processing to Service Order in incadea.dms.

Web Service Planner

Streamline your service operations. Enable your aftersales department to plan ahead, align between departments, and efficiently fill empty time slots. Improve workshop efficiency through planning driven by real data.

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