Efficient Parts Management as Basis for Service Excellence

Strong Foundation for Service Excellence with Efficient Parts Management

Parts management is at the heart of literally every aftersales transaction within the dealership. Parts availability is crucial for completing workshop orders on time. Moreover, parts and accessory sales is a vital component of revenue at many dealerships.

Ensure smooth service delivery to the customer by setting up efficient parts management processes. Minimize inventory cost and drive profitability with incadea.dms.

Parts Sales

Provide an outstanding customer experience with transparent and timely information and a lean parts sales process while tracking and measuring your performance.


  • Accurately quote costs to the customer by viewing the entire stock of available and alternative parts in your own and other branches’ warehouses.
  • Get up-to-date order status and enable proactive communication to customers regarding parts reservations. Track reservation status for back-ordered parts.
  • Set up performance targets and monitor their achievement through the Sales Department by creating item sales budgets and evaluating them based on custom categories.

Parts Inventory Management

Maintain your optimal stock at the lowest possible cost and minimize dead stock while serving your customer quickly and efficiently.


  • Ensure proper warehouse stocking levels and minimize inventory cost through automatically calculated replenishment parameters based on your dealership’s historical data.
  • Take stock quickly and cost-efficiently with the help of an intuitive and barcode-supported physical inventory process.
  • Save cost on parts orders through cross-brand transactions and never order parts from the supplier if they are available within your organization.

Parts Purchase

Plan purchasing cycles and minimize costs with active help from your DMS. Conveniently manage both manufacturer and in-house replenishment in one place.


  • Precisely plan stock requisition with the help of accurate automatic suggestions based on sophisticated prediction logic that takes various factors into consideration.
  • Enable fast processing of all order updates arriving from the OEM via manual or automated alignment of incoming electronic order files with the purchase order.
  • Forecast purchase volumes and necessary investments and monitor and analyze actual figures against the planned budget.

ADD-ON

Add-on: EPC Microcat Interface and OEM-specific EPCs

incadea.dms supports the interface to Microcat (electronic parts catalogue) as well as OEM-specific electronic parts catalogs. These allow you to add parts into a shopping basket and send the added parts for further processing to incadea.dms Workshop or Parts Sales/Purchase Orders. In addition, inventory and price information can be directly checked from incadea.dms.

FIND OUT MORE

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Dealer Management System Customized for Your Brands
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Accounting
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