AUTOLIDER ECUADOR: IMPLEMENTING A NEW BUSINESS VISION THROUGH STRATEGIC DMS PARTNERSHIP
26/03/2018
Objectives: In search of a proven solution to support expansion and strategic vision
- Comprehensive dealer management system covering complex operational processes
- Optimized and streamlined processes driving service excellence
- Seamless data flow between financial systems and consolidated reports
Solution: Future-proof comprehensive dealer management solution
- Consulting and support in identifying areas of improvement
- Implementation of incadea.dms, a fully integrated, extensive and customizable solution
- Leveraging multiple add-ons on top of the standard incadea.dms functionality for addressing the dealer’s specific needs
- Streamlining all necessary interfaces with Daimler as well as country-specific customizations
“The teamwork between incadea and Autolider was excellent, mainly because we didn’t see incadea as a simple software implementer but we were working together towards a whole new vision of bringing our business to the next level while also benefitting our customers. Due to the professional approach of the incadea team we were able to identify issues and processes in need of improvement and work towards the successful optimization of them.”
Alberto Erandi, CFO of Autolider Ecuador
Autolider uses incadea.dms for
In addition, the dealer opted for the following add-ons:
Find out more about incadea.dms
Outcome: Improving key business processes and progressively achieving operational excellence
- Increasing operational performance in key business areas
- Establishing consistent processes throughout the dealer group
- Achieving transparent reporting based on up-to-date and valid information
ABOUT THE CUSTOMER
Autolider: Focusing on excellence at every step of the way
Autolider Ecuador SA, a distributor of Mercedes-Benz in the country, has the vision to become recognized for its best in class, luxury products, impeccable client and aftersales service, securing a leading position in the premium car segment. The company’s mission focuses on satisfying and exceeding customer expectations, starting from the buying experience and continuing all throughout the service phase of the customer lifecycle. Autolider constantly improves its processes in order to achieve service and operational excellence.
RECENT CASE STUDIES
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Henri & Herman goes live with incadea
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Connected Service for the Connected Customer: The case of PSA Group
incadea.dms: An Internationally Endorsed Dealer Management System for the PSA Group Dealer Network
Standardization and harmonization of business processes for Toyota Motor
Integrated DMS for the official distributor of Toyota and Lexus vehicles in six countries of the Caucasus and Central Asia.
Henri & Herman goes live with incadea
Helping a Dutch dealer group to get ready for the future with a new dealer management system.