REMOTE GO-LIVE EXPERIENCE WITH DAIMLER EL SALVADOR UNDER CHALLENGING CIRCUMSTANCES

05/05/2020

Installed in 2015 with incadea.dms 7.1, Star Motors S.A., group Agrisal in San Salvador, is the Mercedes-Benz importer and exclusive distributor for El Salvador. Continuing the successful implementation of our DMS solution we started in December 2019 the upgrade to our latest version of incadea.dms 7.2, with Daimler IML 1.5. This upgrade brought not only a new Microsoft Dynamics NAV platform, but mainly major improvements in Accounting, Service and Importer processes, also Daimler Interfaces integration such as Xentry Portal Pro, VSE, among others.

 

After starting the implementation, we were hit with the dramatic outbreak of COVID-19. During last March, El Salvador went into lockdown and our team had to leave San Salvador, literally on the last plane flying out of San Salvador! Yet, with the excellent collaboration of Star Motors' team, we continued our implementation tasks and immediately setup a new plan to mitigate the lack of onsite resources. Making use of our remote tools and our experienced team, we were able to perform all needed tasks, namely, software infrastructure adjustments, data migration, UATs, training, end user follow-up and successfully went live with the new system on 1st April 2020.

 

The fact that Star Motors had low front office business, our focus in this new experience of remote go-live and the dedication of both teams were the major factors to make this go-live a success.

We have thank all Star Motors team and management for their great cooperation and we are looking forward to visit them soon when business conditions resume to normal.

For us, this experience is obviously a case study that sure leads towards a change of paradigm in implementing our ERP based DMS.

 

 

 

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