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  • 22.11.2016

    incadea’s 360-degree customer centric model enable the global automotive leader to provide tailor made and efficient customer service.

    LONDON, U.K.22.11.2016 — Based on its recent analysis of the automotive cloud-based dealer management solution (DMS) market, Frost & Sullivan recognizes with the 2016 Europe Frost & Sullivan Award for Customer Service Leadership. incadea, A Cox Automotive Brand stands out in the market for its aggressive global expansion strategy and DMS customization, which have enabled it to deliver superior customer service. Having supplied enterprise software solutions and services to global automotive original equipment manufacturers (OEMs) and dealers\retailers for more than 15 years, incadea is in a position to offer high levels of customer satisfaction.
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  • 01.09.2016

    Automechanika Frankfurt is the world’s leading trade fair for the automotive service industry, and the shop window for innovations in the automotive aftermarket across the entire value chain. As an international meeting place for all market participants from the industry, dealership trade as well as the maintenance and repair segment, it provides a major platform for business and technological knowledge transfer.

    Automechanika Frankfurt is the world’s leading trade fair for the automotive service industry, and the shop window for innovations in the automotive aftermarket across the entire value chain. As an international meeting place for all market participants from the industry, dealership trade as well as the maintenance and repair segment, it provides a major platform for business and technological knowledge transfer.
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  • 30.08.2016

    The customer shopping experience has evolved in the past decade to suit consumer needs, comfort and to meet the requirements of globalization. With the expansion of retail giants such as Amazon, goods can be browsed, purchased and delivered to your doorstep with just a few clicks.

    The customer shopping experience has evolved in the past decade to suit consumer needs, comfort and to meet the requirements of globalization. With the expansion of retail giants such as Amazon, goods can be browsed, purchased and delivered to your doorstep with just a few clicks. Should the product be damaged or not up to your expectations, it can be sent back and refunded, free of charge. This has prompted almost all retailers, big or small, to provide content, goods and services online. Despite being in a completely different industry, the automotive market has not adapted as rapidly as its other retail counterparts, and throughout the globe you will find traditional dealerships, which still have the look and feel as the ones that existed over 30 years ago.
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