service management

Increase your service asset utilization by supporting your service management process with incadea.engine

Service order processing and customer care are of vital importance to any car dealership. incadea.engine's Service Management applications guide the user through the whole service process. From appointment management to invoicing and the automatic planning of after-sales activities, e.g. customer satisfaction surveys. Important information about service history, availability of parts and upcoming customer services are always up-to-date and easily accessible.
There are available OEM interfaces to technical systems, such as parts catalogs and central service and warranty systems. This means, the warranty process is integrated in the service process. The Service Management of incadea.engine supports your company in handling customer service inquiries and organizing resources to reach maximum efficiency. It helps you to enhance customer satisfaction. Dates and appointments are more easily arranged and kept, resources are used rationally and unnecessary work is avoided. In addition, the costs are more transparent for you and your customers.
Of particular importance for your everyday activities is the fact that the order assignment is always unique and that the accounting aspects are self-explanatory.

functions of the service management module:

• Inquiries
• Handling of quotes and estimates
• Sales order processingLabor and parameter-controlled standard times
• Job processing
• Package management
• Internal orders, external orders and warranty
  orders
• Order archiving
• Invoice splitting and preview
• Handling of credit memos and corrections
• Service Capacity Scheduling module (optional)
• Warranty and fair deal management
• Damage Calculation interface (optional)
• Service campaigns
• Order-related time acquisition

benefits for your workshop:

• Quick sales order creation
• Clear assignment of orders by recording customer complaints and instructions as jobs
• Customer and vehicle search and display including all clients
• Automatic texts upon order initiation (outstanding orders, customer and vehicle remarks, credit limit exceeded, vehicle appointment expired)
• Invoicing of hours, parts, external services and text items
• Flexibile splitting of orders into different invoices on job and line level as well as the possibility to split lines (deal splitting)
• Flexible determination of standard labor times
• Flexible price calculations possible for all line types
• Transparent invoices by combining order lines to form jobs
• Automatic renewal of vehicle appointments
• Integration of manufacturer modules such as parts catalogs and information systems
• Warranty claim acquisition and finding, warranty inspection and transfer, warranty credit memo posting and handling of parts which must be returned
• Transfer of data from damage calculation systems (optional)
• Service campaigns for handling manufacturer recall and service actions
• Chargeable fixed price packages and fixed price
  labor
• Paint material calculation option (manufacturer-dependent)
• Printing packages and jobs in one sum
• Warning messages for partial shipments and partial invoices
• User-dependent invoice lock if values are below the minimum margin or if the discount is exceeded
• Document status workflow for analyzing and tracing business transactions