Microsoft Dynamics CRM 4.0
3.7.08
incadea, Microsoft's largest Independent Solutions Vendor (ISV) for vertical solutions, announces the replacement of salesforce.com with Microsoft Dynamics CRM 4.0
SALZBURG, AUSTRIA – JULY 3, 2008
incadea is pleased to announce the deployment of Microsoft DynamicsTM CRM 4.0 as the new support tool for incadea's support department and their new Change Control Board Process (CCB Process). The CCB Process was implemented to facilitate the identification, recording, tracking, development, and release of change requests from our VAR partner network and OEM customers. Microsoft Dynamics CRM 4.0 replaces salesforce.com which was used to manage incadea support tickets.
incadea’s vision was to implement a solution that: allows incadea partners and OEMs to effectively and efficiently communicate their support cases, development requirements, offers best-in-class service request tracking and administration, and delivers a user friendly experience to incadea VAR partners, OEMs, and over 30,000 users. As one of the world’s fastest growing Dealership Management System and Solutions provider, incadea needs a solution that offers flexibility and can handle the company’s rapid expansion. Microsoft Dynamics CRM 4.0 delivers on all these requirements. Another benefit delivered by Microsoft Dynamics CRM 4.0 is the ability to house the solution at incadea. This was not an option offered by other providers.
The incadea service portal, based on Microsoft Dynamics CRM 4.0, was launched in April 2008. With the support of Microsoft, the launch was smooth and quickly embraced by incadea VAR partners. incadea will now have a single tool that manages all support cases and change requests reported through the incadea service portal. This will provide incadea with mission critical information to better support our partners, OEMs, and end-user customers.
Herbert Stegfellner, Director of Support Services for incadea, says: "With over 30,000 users and customers in more than 40 countries, incadea’s rapid growth requires a support solution that delivers the flexibility necessary to manage our complex requirements. While our previous support tool delivered the basic functionality to record service tickets, incadea needed a system to help us better manage our business. Microsoft Dynamics CRM 4.0 not only meets our current needs, but will allow our organization to continue to grow. More importantly, our partners and customers have been delighted with the new process."
Benno Pulver, head of development from redIT, one of incadea's VAR partners, says: '' I would like to congratulate incadea for the new incadea service portal. It is exactly what we as an incadea partner need. We never had such a good overview with such an excellent workflow behind it in the past. Well done, you did a great job!''
